Care quality assurance
Solihull Home Care offers home care services based on integrity, trust, and transparency. We are registered with the Care Quality Commission (CQC) — the independent UK regulator of health and social care that ensures high care standards are being provided for care service users.
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Learn about our approach to quality assurance and how we meet and exceed the CQC standards.
How we meet CQC standards
Recruitment
When recruiting new staff, we look for qualities like kindness, patience, and empathy. We explore the reasons why someone has applied to work for us — that reason needs to be in line with what our model is when it comes to providing person-centred support to our service users.
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Along with a minimum of 2 references, all applicants must:
Have a current Disclosure and
Barring Service (DBS) check
Complete our extensive
12-week induction period
Shadow our experienced care workers
Receive ongoing training to
continually develop their skills
Training
Continual training and development of our staff are of utmost importance to ensure the safety and wellbeing of our service users. What's more, further training helps promote a sense of pride among our carers and emphasises the importance of their roles. We believe that happy, well-trained staff makes for happy customers receiving the high-quality care we set out to provide.
All staff attend initial training in core mandatory subjects like:
Skills for Care Common Induction Standards
Health and Safety
Safeguarding
Safe Handling and Administration of Medication
Infection Control
First Aid Awareness
Food Safety
Specialist training
As part of our commitment to consistently high standards for our service users, all our employees complete additional specialist training in:
Dementia
Dignity and Respect
End of Life and Palliative Care
Cancer Awareness
Stroke Awareness
Parkinson’s Disease
Motor Neurone Disease
Did you know we are able to source and provide bespoke training based on the actual needs of our service users? All training is reviewed and updated annually. After successfully completing their probationary period, staff are signed up to complete their QCF Diploma in Health and Social Care. This is a nationally recognised vocational qualification.
Quality monitoring
Along with recruitment and training, we have comprehensive internal quality assurance systems we continually review and monitor. We undertake rigorous compliance reviews to ensure we continue to deliver high standards of care and support.
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These include monthly staff supervisions, observations, and spot checks. All staff attend an annual review meeting with their manager to discuss their role and to receive feedback. During this review, targets and objectives are set for the following year. This ensures our care staff continuously develop and improve their skills whilst continuing to deliver an excellent standard of care.
Service reviews
All our support plans are reviewed at least every six months and where changes need to be implemented, plans will be reviewed more frequently. Our care workers are only able to deliver what is recorded on your support plans as this has been discussed and agreed with you. Our support plans record customer preferences and risk assessments to always ensure the safety and wellbeing of our service users. For this reason, it is of utmost importance that your agreed support plan is a working document and is updated regularly to reflect your current requirements.
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Delivering exceptional care standards is our number one priority and it is vital we understand what we are doing well and where we need to improve. To help us measure this, we regularly seek feedback from our customers. This may take the form of a relaxed conversation during a face-to-face support plan review, or through a telephone questionnaire. Annually, we send out a satisfaction survey to ensure we continue to provide the support you would expect from us.
Make a difference with us
Do you have a care background or know someone who does? As a trusted provider of home care services to Solihull, our team is friendly, supportive, and ever-growing. Discover our home carer opportunities and learn how we play a vital role in helping the elderly stay safe and independent at home.
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Call us on 0121 744 5328 or email sean@solihullhomecare.co.uk.